Top 5 IT issues at medical office

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The top 5 IT issues that medical offices experience.

We often get calls to come out to the office or help remotely because of one of these issues.

Here are top 5 problems clients call for the most and the solutions we usually end up using.

  1. Printer/scanner not accessible or not working: When we get of this type of call, I always remind my techs that it’s important to find out if issue is affecting only one person or the entire office? Is the printer USB or Network.? If the printer is USB: Unplug it, restart your computer and then plug it in again after the computer has finished booting up. You should see a message that the printer has been discovered, then try to print or scan again. If the printer is networked and only one person can’t print but everyone else can: Try to ping the printer IP, try restarting the computer, try to print a test page, test if you have network or internet, try to remove and add the printer again. If no body at the office can print, check the printer’s network cable or wireless connection, see if you can ping the printer IP, try to do a test page from the printer, check the printer settings.
  2. Slow or sluggish computers: This can be tricky, as it can be caused by different things. For example check, your internet speed, RAM, Disk usage, CPU usage. Current web applications demand more of the systems resources, so a minimum of 8GB is the recommended for the year 2019. If you have a slow internet, you may need to scan the computers at the office for viruses or malware. A slow Internet or computer can also be caused by a backup or update running. Make sure the schedule for these things is after hours. A high CPU or Disk usage can be caused by malware, a virus or also by a backup or update running.
  3. No antivirus running: You need to make sure to always have a valid AV running and updated. An AV that is not updated is almost as good as not having one. Outdated AV are usually caused by expired licenses. Sometimes viruses and malware can turn off your AV to go undetected. Try restarting your computer, checking your license expiration. Usually the AV program will have a an icon down by the tray items, try to run a full system scan and if all else fails report to your IT department as you want to make sure you are always protected.
  4. Windows not updating or installing updates: This goes hand in hand with the Anti Virus, it is very important to have your OS updated with the latest security and critical updates. These updates protect your computer against backdoors, vulnerabitlites, etc… Try to restart your computer, go to settings, updates, and try to update manually. Run a virus scan or your computer. Again, if all else fails make sure to report this to your IT department as it is imperative to keep client data on protected and updated computers and servers.
  5. Backups not running: This should probably be number on the list as it’s the most important, but it’s not the most common. When all else fails and ransomware has hit your computer because of a week firewall, outdated computer or antivirus program, or you just didn’t follow the recommendations of not opening emails from strangers or clicking on links on websites that you are not familiar with, the backup is the only way to get your data back! A backup that is not running can be tricky to troubleshoot as it can be caused by a change in the admin password, the drive letter or network resource that the backup used has changed or a number of things that can cause the backup not to run… What’s important is that a 3-2-1 rule is always used. Three copies of your data, in two separate mediums and one offsite backup. It is also important to verify your backups regualarly and do a test restore to make sure you know how to use it and that the correct data is always being backed up.

If you have tried some of these issues and you are still having a problem give us or your IT company a call.

We help businesses with their IT issues all over the world by using one of the following:

  1. Skype or Internet phone call to walk you through solving the problem.
  2. Text, email support to give you tips on what you can try.
  3. Remote access so we can remotely help you fix the problem.
  4. Onsite support when all else fails we go onsite. Depending on the location and of the problem.

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